Terms of use
Who provides the service
The service is provided by the sole proprietorship (obrt) BIG BEARD MAN, owned by Leo Vladimir, personal identification number (OIB) 24948306102, with its registered office in Split. By using the platform, you accept these terms.
What the service is and what it is not
The platform provides training programs, a video library showing how the exercises are performed, and tools for tracking progress. The content is informational and educational in nature and does not constitute medical advice, diagnosis or treatment.
Before starting any program, we recommend a medical checkup, especially if you have a pre-existing health condition or an injury, or if you have been inactive for an extended period. By accepting these terms, you confirm that your health allows you to exercise or that a doctor has confirmed this. You exercise at your own risk. If you feel pain, dizziness, shortness of breath or similar symptoms while exercising, stop immediately and see a doctor.
Results depend on your consistency, health and individual progress, so we cannot guarantee them.
Account
Using the platform requires an account with accurate information. You are responsible for keeping your login details safe and for all activity on your account. The account is personal and may not be shared.
Prices and payment
Prices of the packages and the SOLO PLAN are listed on the Packages page, in euros, and are final: VAT is not charged because the service provider is not registered for VAT. Payments are processed by Stripe, and you enter your card details directly with Stripe.
A monthly package (BASIC, PRO or ATHLETE) is a subscription: you pay for the first month when you buy it, and the subscription then renews automatically and is charged every month, on the day of the month it started, until you cancel it. If you switch from the SOLO PLAN to a monthly package, the first monthly charge is on the day the plan ends.
You pay for the SOLO PLAN once, and it does not renew on its own: you get a 6-week program and 6 weeks of access.
If a renewal payment fails, Stripe retries it over the next 14 days, and your access stays open in the meantime; you can update your card in the app, under Profile, Settings, Subscription. If the last attempt also fails, the subscription is cancelled and access ends.
Cancellation and refunds
Guarantee: if you decide within the first 14 days after your first payment that the system isn’t for you, write to info@bigbeardman.com and we’ll refund your first payment in full, no questions asked.
You can cancel your subscription at any time in the app, under Profile, Settings, Subscription. Cancelling stops all future payments, and access remains until the end of the period already paid for. Outside the guarantee, we do not refund a period that has already started, except where the law requires it.
The statutory right to unilaterally withdraw from the contract for digital content you have already accessed ends in accordance with the Croatian Consumer Protection Act (Zakon o zaštiti potrošača); the refund guarantee on the first payment still applies then.
You send complaints or refund requests to info@bigbeardman.com. We confirm receipt without delay and send a written reply within 15 days.
Gift
By buying a gift, you pay for the SOLO PLAN for another person and receive a single-use code. The code is valid for 12 months from the day the gift is emailed to the recipient (or from the purchase, if you send the code yourself) and can be redeemed by one person, with their own account and acceptance of these terms. The recipient gets the 6-week program and 6 weeks of access from the day they redeem the code, the same as with a purchase for oneself. A code that is not redeemed before it expires is no longer valid.
The code cannot be exchanged for cash. If the code is lost and has not been redeemed yet, we resend it at the buyer’s request. You can withdraw from the gift purchase within 14 days if the code has not yet been redeemed; the amount is refunded to the card it was paid with. Once the recipient redeems the code, the rules for digital content from the Cancellation and refunds section apply.
Availability
To use the platform, you need an internet connection and an up-to-date browser. You can access the content while your subscription is active or while the SOLO PLAN lasts; after that, your account and your progress data remain, and we keep and delete them as described in the Privacy policy.
The platform may be temporarily unavailable due to maintenance or a fault. We try to fix faults within a reasonable time.
Limitation of liability
To the extent permitted by law, we are not liable for damage resulting from incorrect exercise technique, ignoring instructions or a health condition we were not informed about, or for being unable to use the platform because of an internet outage, a device fault or third-party services. This does not limit liability for damage caused intentionally or through gross negligence, or the rights you have as a consumer under the law.
Intellectual property
All programs, texts and videos are the property of the service provider. Downloading, sharing or publishing the content outside the platform is not permitted.
Resolving disputes
We try to resolve disputes by agreement, based on your complaint. If that fails, you can turn to an alternative consumer dispute resolution body or the competent court in Croatia.
Changes
We may change these terms. We notify you of material changes by email at least fifteen days before they take effect. If you don’t agree with them, you can cancel your subscription before they take effect; by continuing to use the platform after that, you accept the new terms. We will email you the previous version of the terms on request.